Do I have to pay for minor additional work?
Please note that any minor repair job that is not part of the request is subject to a charge and will be invoiced to you afterwards.
Does something in your apartment need repairing? You can find information here about the procedure and how to act in the event of damage.
Please enter one or more key words in the search box or click on a question.
Please note that any minor repair job that is not part of the request is subject to a charge and will be invoiced to you afterwards.
Would you like a removal cleaning? Just call our Serviceline at 058 360 36 66 for more information. We would be happy to find someone for you.
Is the mould or mildew growing in your apartment? Please contact us immediately in case of mould and moisture damage. You can find the telephone number and contact details in the display case.
In order to expedite the handling of the repair request, it helps us if you provide complete information. Please have the following information at hand:
According to tenancy law, minor repairs must be carried out directly by the tenant, provided that they can be done without specialist knowledge or special tools. The following are considered minor repairs:
Please contact your property manager if you are uncertain or in cases of major damage, and please observe the provisions in your rental agreement.
If a repair is needed or to report damage, please call your contact person. You can find the contact details in the display case at the entrance to the property.